At Mehnaz Khawaja, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, place an order, or contact us.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Measurement details (for made-to-order dresses)

  • Any additional information provided during communication

Order & Payment Information

  • Order details

  • Billing information
    (We do not store your complete credit/debit card information. All payments are processed securely through third-party payment gateways.)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (cookies, analytics)

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Contact you for measurement details or customization

  • Communicate updates about your order

  • Improve customer service and overall experience

  • Respond to your queries and support requests

  • Send promotional offers (only if you opt in)

3. Sharing of Information

We do not sell, trade, or rent your personal data to third parties.
Your information may be shared only with:

  • Delivery and courier partners (for dispatching orders)

  • Payment service providers (for secure transactions)

  • Customer support teams within our brand

All third-party partners are required to protect your data.

4. Data Security

We take appropriate security measures to safeguard your personal information, including:

  • Secure servers

  • Encrypted communication

  • Restricted internal access

However, no method of online transmission is 100% secure, and we encourage customers to take care when sharing sensitive information.

5. Cookies & Tracking

Our website may use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to disable cookies if you prefer.

6. Your Rights

You have the right to:

  • Access your personal information

  • Request correction or update of your details

  • Request deletion of your personal data (subject to legal requirements)

  • Opt out of promotional communication at any time

For any requests, contact us at:
[Add your official email address here]

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.